You must be permitted to work in this country.
Minimum experience required: under 1 year .
Salary: Negotiable based skills and experience
Location: Naperville, IL
Start date: Immediately
This hotel is not a chain, rather, we're something a little different. We're an independent, locally owned boutique hotel and something of a maverick. We offer effortless and luxurious accommodations for business, leisure and weddings.
Our guests are people who like to write their own story -- leaders, innovators, high-profile couples, chic brides, authors, actors, film crews and more. This is a crowd that likes the seduction of an effortless, evocative experience and the glamour of making a place their own. Personal taste and choice are considered paramount at Hotel Arista, and guests select from an extensive personal preference menu of amenities and services.
The hotel at CityGate Centre in Naperville is a four-diamond award winner and the first LEED certified hotel in Illinois.
The Spa & Salon, features authentic spa treatments combined with unexpected, transformative moments. A Zen-like environment that soothes the senses and delivers a sense of healing and oasis. Classical elements of water, fire, and earth unite the colors and textures of nature and wrap guests in a cocoon of heavenly retreat
Essential Job Duties / Supportive Functions:
*Ensures the “Brand Experience” for members and guests by maintaining the standards set in Mission Statement/Values; Standards and *Expectations, and Brand Standards.
*Adheres to policies of the facility
*Reports any incident or accident to the Spa Director.
*Understands and uses universal precautions when providing services. *Assesses contraindications of guest that may prevent service from taking place.
*Maintains the highest level of product knowledge and has complete knowledge of all salon services presently offered.
*Customizes service based on client(s) needs and demands.
*Recommends products for home use with a minimum service to sales ratio of 25%.
*Performs all treatments on services’ menu based on current certifications.
*Suggests to guests other beneficial treatments offered in the salon and spa.
*Understands the ingredients in products and can explain their benefits to the guests. Answers guest’s questions in a knowledgeable and professional manner.
*Begins and ends all services on time.
*Works assigned schedule.
*Ensures that work areas are clean and set according to procedures.
Informs Spa Director of product needs.
*Creates and maintains client cards with treatment notes, when appropriate.
*Completes all assigned side work.
*Attends all scheduled meetings.
*Attends schedules professional trainings.
*Completes other duties assigned by the Spa Director.
*Cleans and disinfects all equipment on a daily basis.
*Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
*Customer service experience, preferably in a spa.
*Ability to explain various treatments/services to guests.
*Excellent customer service skills and work ethic.
*Efficient, well organized, and able to handle a variety of duties simultaneously.
*Energetic, enthusiastic and motivational.
*Professional manner, discretion, and appearance.
*Excellent verbal and written skills.
*Strong team player.
*Must be comfortable with product recommendation.
*Previous hair stylist and coloring experience preferred.
*Ability to lift 25 lbs.
*High School Diploma or GED. Must maintain all current licenses and certifications that are required on a state and local level
*Normal work hours: Varied to include nights, weekends, and holidays.
*Ability to stand for long periods.
*Ability to lift up to 25 lbs frequently
*Awareness of proper body mechanics to prevent injury.
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.