Minimum experience required: over 1 year.
Salary: Negotiable based skills and experience
Location: Doha, QA
Start date: Immediately
Spa Manager Duties and ResponsibilitiesRecruit and Oversee Staff
Spa Managers ensure the success of an establishment by hiring and training adequate staff members to deliver a spa’s services. To this end, Spa Managers are typically involved in employee recruiting, selection and training. They typically set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies.
Manage Operations Budget
A budget is crucial to the operations of any business and it falls to Spa Managers to create and manage such a budget. They set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events.
Assist with Promotions and Sales
In many cases, Spa Managers have a hand in creating promotional and public relations campaigns to raise public awareness and visibility of their spa and its services to generate sales and increase memberships. They also assist in creating membership incentives and sales promotions leading to a larger client base.
Supervise Facility Maintenance
Spas must typically meet sanitation guidelines and it usually is up to Spa Managers to make sure that facilities are properly cleaned and that all equipment is in working order. This might include ensuring that tools are adequately sterilized, linens are washed and a proper inventory of supplies are maintained.
Ensure Customer Satisfaction
As with any service-oriented business, spas rely on customer satisfaction and Spa Managers are generally responsible for ensuring that customers’ expectations are met. Spa Managers might interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools such as comment cards and surveys.
Spa Manager Skills
Successful Spa Managers tend to use strong organizational, verbal and written communication, and critical thinking skills to handle all of their managerial responsibilities. They should be detail-oriented team players with leadership and time management skills and the ability to anticipate the types of services that clients would most enjoy and benefit from and implement these types of services into their establishments. Customer service, problem solving and interpersonal skills are essential for Spa Managers, as they interact closely with clients, personnel, vendors and the public on a daily basis. Above-average math skills are useful for budget creation purposes. In addition to these vital skills, employers typically seek Spa Managers who possess the following skills and abilities:
Developing marketing and promotional strategies, as well as advertising campaigns
Hiring, training and developing staff
Developing customer relationships and measuring customer satisfaction
Evaluating and establishing sales goals Show Less