Minimum experience required: under 1 year .
Salary: Negotiable based skills and experience
Start date: Immediately
Hair Active Therapist Job Profile
The role of a Yelasia Hair Active Therapist can be wonderfully varied and fun in a creative, busy environment, when you are enthusiastic and love what you do.
Ensuring the smooth and commercially successful running of our center, the typical duties of a Hair Active Therapist are as follows:
You are responsible for the Center’s Section Yelasai Hair Active Expert overall commercial success. You'll likely be working to set center revenue targets with regards to retail product sales, hair treatment sales and growing your client database. It will be down to you to come up with initiatives to achieving the center set targets.
Oversee the smooth running of our center. From accurate booking of hair appointments, contacting the clients, preform the hair treatments to female and male clients up to ordering of stock you're ultimately responsible for ensuring procedures are in place to make sure the center’s operation runs well.
Manage, motivate and lead by example as a professional Hair Active Therapist. This can be one of the most challenging aspects of the job as you're dealing with lots of different personalities.
Create a benchmark for good customer service levels and ensure you are fully engaged in serving the customer whether it is in offering complimentary refreshments, welcoming, engaging and performing the highest standards of treatments to ensure the clients experience is an absolute positive one.
Dealing with customer feedback. As Hair Active Therapist it will be your responsibility to listen to customer feedback and deal effectively with any customer complaints or issues.
You will actively be involved (after your in-house training) in the selection of new Salons who would like to join our growing network of Hair Active Experts. You'll also need to ensure that all staff of the partner salons had received the necessary training to carry out their jobs well and to be equipped to recognize when someone is not fulfilling their duties and to resolve this effectively with them.
Hours and Working Environment
The Yelasai Hair Active Expert is a full time job! Most center’s of its kind are open 6 days per week, including a Saturday and increasingly these days can also be open in the evenings. As such you'll be expected to have a certain willingness to work flexible hours.
Skills and Personal Qualities
A Hair Active Therapist should display the following skills
Excellent team skills.
Ability to hold presentations, training’s and workshops
A busy Center can be pressure environments to work in and to manage effectively you need to be someone of level temperament that won't buckle under the pressure
Skilled as a Hair Active Therapist (trained in house) with up to-date experience and knowledge of the Yelasai Hair Active concept, it is critical to know well each product and service we offer in the center and to understand the concept very well.
Superb people skills
A sincere belief and focus on giving excellent customer care
High degree of personal organization
Entry Requirements / Training
There are usually no formal requirements to have certificates in Yelasai Hair Active Expert or similar but most Yelasai Hair Active Therapist will require to have prior experience in working as a massage therapist.
Many Hair Active Therapists will work their way up the hierarchy to become a Junior Hair Active Expert and later a Senior Hair Active Expert.
If applying as a massage therapist for the position of a Yelasai Hair Active Therapist, you are expect to go through a 3 - 6 months training where you gather all the necessary knowledge, experience and development.