We’re seeking to hire a Spa Director to champion our overall 35+ treatment room spa operations of ... Show More

We’re seeking to hire a Spa Director to champion our overall 35+ treatment room spa operations of the Oasis Wellness Centre. The role has responsibility for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. The incumbent will coordinate the delivery of spa services, reservations and reception desk areas. The successful candidate will direct and work with the leadership team and employees to successfully execute all spa operations; strive to continually improve guest and employee satisfaction and maximize the financial performance of the team.

Required Qualifications:
Bachelor’s Degree in spa management, holistic medicine, business, hotel management or related field
5+ years experience in spa, resort environment
Prior experience in similar capacity
Caribbean region experience a plus
Strong analytical, organizational, and creative thinking skills
Interpersonal and communication skills both orally and written

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Position responsibilities & scope of work of the "Spa Director" would include but would not be limit... Show More

Position responsibilities & scope of work of the "Spa Director" would include but would not be limited to the following:
1.    Day to day branch operations.  
2.    Effectively and efficiently manage, motivate & train all team members to deliver outstanding customer service consistent with the goals of the organization.
3.    Work with upper management in creating / updating / maintaining branch Policies & Procedures (SOP's) for the location and team members.
4.    Update job descriptions for each team member consistent with branch policies & procedures.
5.    Set clear goals for each team member.
6.    Perform regular employee evaluations (6-12 months).
7.    Establish a system and training whereby we are offering retail product to every guest every visit.
8.    Payroll Management by effectively scheduling around business demand levels.
9.    Employee scheduling including massage therapists daily calendar balancing, salon and front desk personnel & spa attendants.
10.    Implement, manage & evaluate marketing campaigns/efforts.
11.    Continue recruiting efforts for staffing to meet local demands.
12.    Maintain a clean and "presentable" work environment for employees & hotel guests.
13.    Set up a cross training contingency plan for the spa to operate when you are on vacation, out sick or out for any other reason.
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This job plays a vital role in the operations of the business. General Manager is responsible for su... Show More

This job plays a vital role in the operations of the business. General Manager is responsible for supporting each spa in the achievement of their financial and operational targets via effective organizational development. Liaising with the Founder & Managing Director in providing strategic planning, implementation for building new business. Analyze financials and forecasting; cultivate exceptional customer excellence; hire, train, develop and inspire a five star team of front line staff, maintain and audit daily reports such as, revenue, expenses, etc.



KEY ACCOUNTABILITIES
OPERATIONS & FINANCE
•    Work closely with the Founder & Managing Director in providing strategic planning and implementation
•    Effective liaison between the business and Heads of Hotel partnerships. Review financial data, prepare management reports, and perform administrative functions accurately and timely
•    Set, plan and direct the branch operations and departments to achieve agreed goals in line with predetermined sales targets
•    Ensures fiscal responsibility through efficient scheduling of facility and make necessary changes to stay within budgetary guidelines
•    Plan, manage and execute financial budgets, capital expenditure and control operational expenses
•    Ensure Spa schedules across all branches in-house and Hotel  are working on maximum capacity and in line with the business needs and with the agreed budget
•    Maintain and update all relevant manuals and operating procedures as deemed appropriate
•    Attend weekly/monthly review meetings with Managing Director and prepare monthly reports analysis for presentation
•    Liaising with the Founder to provide strategic planning and implementation for building new business across the SENSASIA brand

PEOPLE MANAGEMENT
•    Coach and develop key team members into their roles with guidance, mentoring and educating as needed
•    Coach and guide Managers and staff to ensure all staff are trained as per required standards, best practices implemented to meet group targets
•    Assesses all employees’ progress continually, coach employees with positive reinforcement and discipline, oversee annual performance evaluations, and assists in the separation process when necessary
•    Planning manpower and maintaining an optimal revenue potential staffing by recruiting, interviewing, hiring, and overseeing the training of new hires in line with budgets and financial goals


QUALIFICATION REQUIREMENTS:
    An absolute passion for the spa and beauty business.
    At least 5-7 years’ Managerial or Leadership experience in the beauty, hospitality, F&B or Franchise Business.
    Excellent communication and interpersonal skills;
    Demonstrated success in revenue achievement and expense management; experience in budget development and financial analysis
    Acute sense of problem solving and analytical skills
    An extremely detailed oriented individual who is willing to get involved at every level; a creative, self-starter who thinks outside of the box; broad exposure to Finance, Legal, Human Resources, Operations
    Excellent customer service skills.  Able to demonstrate excellent people & communication skills.  Able to work calmly & confidently under pressure.
    Flexible - and able to multi-task, can work with an ambiguous, fast-moving environment, while also driving toward clarity and solutions.
    Fluent in English (both verbal and written);
    Excellent in  Microsoft Office (Word, Excel, Power Point)

Please apply online
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Provides panchakarma and spa therapies and helps the spa to run smoothly by supporting all of the ac... Show More

Provides panchakarma and spa therapies and helps the spa to run smoothly by supporting all of the activities at the center.  Applicants must be either a CCA trained Ayurvedic Body Therapist or Pancha Karma Specialist.  We are looking for a compassionate, kind, honest, hard working, grounded, positive, and creative individual to join our Pancha Karma team.   Show Less