You must be permitted to work in this country.
Minimum experience required: over 1 year.
Salary: Negotiable based skills and experience
Location: Sligo, IE
Essential Qualifications: CIDESCO, ITEC
Required Skills: Beauty Therapy Specialist, Deep Tissue Massage, Facial Specialist, Holistic Therapy Specialist, Hydrotherapy, Indian Head Massage, Maternity Massage, Stone Therapy, Swedish Massage
Start date: Immediately
Details:
Duties will include:
To ensure the delivery of a high standard of customer care and service is provided at all times in every area of the business in the Icon Spa.
To ensure new staff have had the adequate training to deliver the highest standard of customer service.
To ensure the hygiene and cleanliness of the Spa area, treatment rooms and implements that are required to perform treatments should all reach health and safety levels.
Stock control including the ordering of retail and salon products should be carried out on regular occasions.
Developing promotional opportunities to maximise the business potential.
Rostering adequate levels of staff in conjunction with the manager.
To liaise with the manager on a weekly basis with regard to any issues / incidents which may occur in the Spa
To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel
To assist in empowering, encouraging and promoting employees to make on the spot guest satisfaction decisions
To assist in ensuring that all staff are trained and fully aware of 100% guest satisfaction and to implement agreed practices at all times.
To ensure all guest queries are handled promptly and efficiently
To assist in ensuring all guest profiles are updated and maintained
To promote the Icon Spa, Life and Time where possible
To assist in achieving complex and departmental goals in relation to mystery audits, customer comment cards and to assist guests at all times.
To report on all guest feedback to a Manager.
To carry out Customer Relations Policy.
To communicate our services and facilities to guests as required.
To deal with any customer complaints in a professional manner and to notify management of these.
To ensure that the guests needs and requirements are met.
To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
The Ideal candidate will have the following;
Must have previous experience.
Must hold an ITEC, CIBTAC or CIDESCO qualification and be qualified in both face and body treatments
Ability to work in a pressurised environment
Take pride in their appearance and keep up to date with the spa industry
Be enthusiastic, confident and passionate about the beauty industry
Ensure all treatments are carried out to the highest possible standard
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