You must be permitted to work in this country.
Minimum experience required: over 2 years.
Salary: Negotiable based skills and experience
Location: Philadelphia,Pennsylvania and New York
Essential Qualifications: Degree
Required Skills: Aromatherapy, Asian Treatments, Bathing Rituals, Beauty Therapy Specialist, Chinese Treatments, Cosmetic Specialist, Deep Tissue Massage, Finance and Budgeting, Herbal / Organic, Holistic Therapy Specialist, Management, Marketing, Product Sales, Sales
Start date: Open Ended
The Role = 2 x North America Spa Managers
Our Fresh Handmade Cosmetics is a rapidly growing, Vancouver-based retailer and manufacturer known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, and environmental activism. We are looking for a dynamic and creative individual to manage our Spa Therapists at the Walnut Location in Philadelphia and Lexington Location in New York.
We support over 226 (and growing!) retail shops across North America, with manufacturing facilities in Vancouver and Toronto. This position is a salaried role based in Philadelphia or New York where we have opened our first two North American Spas in 2013. If you are enthusiastic about customer service, passionate about products, and thrive in a team environment, then we would love to hear from you!
The chance to be a part of growing the LUSH Spa within North America. An opportunity to be involved in the hiring, promoting, and building of the
Spa Business. An education in and 50% discount on our amazing products.
Work closely with Retail Managers and Therapists to identify opportunities
Manage Therapists closely to coach and train them on business building techniques.
Oversee and ensure repeat client bookings, client documentation, and add-ons.
Plan events and promotions to increase business traffic.
Monitor success and track sales to ensure top performance of yourself and your team.
Be actively involved in the retail business to identify cross-promotional and training opportunities, including 3 annual Manager Meetings.
Meet and build relationships with all departments to ensure all facets of the company are supporting the Spa business to its highest potential.
Network in the cities where the spas are located to identify business opportunities and recruit top talent.
Work closely with the UK Spa team to ensure the UK vision is being executed perfectly in North America, include them as needed to create brand consistency in the Spa.
Ensure operational excellence with regards to Spa scheduling, inventory,cleanliness, and service.
Be an expert in each treatment, perform treatments as needed, and train and ensure treatment standards with the Spa Therapists. Manage the spa budget and profitability.
License in Massage Therapy in the applicable state
Experience in Spa Management and Coordination 2+ years
Experience developing a Spa team of Therapists
Hiring and training therapists
Ability to travel as needed
Familiar with the LUSH brand, products and ethics
Knowledge of massage therapy, aromatherapy, music therapy and reflexology practices a plus
Knowledge of state massage therapy licensing practices, USA treatment certification processes, and massage schools/practices that align most closely with LUSH treatments or experience doing research and managing similar processes
You can apply online for this role:
Thanks for your interest in LUSH! Due to the high volume of applicants, only those applicants selected for an interview will be contacted.