We are an emerging spa brand in Bangalore. We are looking for a Spa manager urgently. Interested ... Show More

We are an emerging spa brand in Bangalore.

We are looking for a Spa manager urgently. Interested candidates apply online Show Less

The main responsibility of the Spa Manager requires strong, clear and consistent leadership with a f... Show More

The main responsibility of the Spa Manager requires strong, clear and consistent leadership with a focus on guest service and experience, sales and maximization of revenue. The Spa Manager is responsible for the daily leadership of the Salon operations. Show Less

We are currently looking for a manager for a brand-new Spa development in the West Cost of Scotland.... Show More

We are currently looking for a manager for a brand-new Spa development in the West Cost of Scotland. This exciting project recently launched with a range of hands on performance treatments in luxurious surroundings.

This brand-new luxury boutique spa is now recruiting for a Spa Manager who can recruit and then drive the business forward. We are looking for someone who can make a difference bringing their personality and passion and professionalism to guide the spa to success.

The Spa Manager will lead a small team to ensure that the highest standards are adhered to and that the guests experience exceeds their expectations every time they visit.

You will need the following experience:

- At least 2 years’ spa industry experience in a luxury hotel

- Experience in managing a boutique spa with hands on treatment and management role

- Minimum NVQ Level 3 or equivalent qualification

- Passion for high standards

- Team player with a no problem attitude

Salary £25,000 - £28,000 plus bonus scheme

If you are interested in joining this team send us your CV and we will be in touch as soon as possible.

Application deadline: 15/06/2021

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Additional pay:

Bonus scheme
Tips Show Less

Oversee all aspects of the operations of beauty, health and wellness spas. Core duties include manag... Show More

Oversee all aspects of the operations of beauty, health and wellness spas. Core duties include managing staff, overseeing facility maintenance, developing budgets and creating marketing and promotions campaigns. Staff-related duties could entail hiring, training and scheduling employees. In addition, Spa Managers might interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel.

Must perform many tasks!!!!!!!!!!!!!!!!!!!!!!!!

Spa Managers ensure the success of an establishment by hiring and training adequate staff members to deliver a spa’s services. To this end, Spa Managers are typically involved in employee recruiting, selection and training. They typically set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies.

Manage Operations Budget

A budget is crucial to the operations of any business and it falls to Spa Managers to create and manage such a budget. They set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events.

Assist with Promotions and Sales

In many cases, Spa Managers have a hand in creating promotional and public relations campaigns to raise public awareness and visibility of their spa and its services to generate sales and increase memberships. They also assist in creating membership incentives and sales promotions leading to a larger client base.

Supervise Facility Maintenance

Spas must typically meet sanitation guidelines and it usually is up to Spa Managers to make sure that facilities are properly cleaned and that all equipment is in working order. This might include ensuring that tools are adequately sterilized, linens are washed and a proper inventory of supplies are maintained.

Ensure Customer Satisfaction

As with any service-oriented business, spas rely on customer satisfaction and Spa Managers are generally responsible for ensuring that customers’ expectations are met. Spa Managers might interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools such as comment cards and surveys.

Mandatory Duties:

Always demonstrate sincere customer focus and true appreciation for the guest experience.

Develop and maintain adequate professional product program.
Develop and maintain retail product program.
Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.
Ensure all areas of the Spa are kept clean and well maintained at all times.
Ensure compliance with all legislation governing the operation of a Spa facility.
Ensure the guest experience is relaxing and in accordance with the hotel's standards.
Ensure the health and safety of guests and employees are paramount at all times.
Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
Ensure that the Spa team adhere to all hotel’s and company operational and service standards.
Ensure that spa department follows business conduct and ethics.
Ensure that spa department follows hotels policies and procedures including health, hygiene, emergency and Fire prevention.
Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
Ensure that all stock and cash items are kept safely under lock and key.
Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
Able to achieve high performance and operational standards.
Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
Able to handle any guest complaints or special requirements.
Able to promote and sell spa programs to groups, conference guests walk-in etc.
Able to upsell the spa and wellness programs.
Able to implement and monitor up-selling strategies to maximize spa and health club operational revenue.
Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.
Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
Responsible to develop strong product quality and treatment measures.
Responsible to monitor and analyze the products and services of competitive Spas, to maintain a competitive advantage.
Responsible for the department training plan and conduct hands-on training for the new recruitment.
Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
Responsible for spa employee’s weekly duty schedules and staff duty charts.
Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.
Prepare annual budget and business Plan to ensure Spa operation is adequately represented.
Recruit and train Spa employees in accordance with hotels or resort sop and guidelines.
Monitor and review Spa employee’s performance regularly and provide required guidance.
Manage spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance.
Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
Gather information and remain fully informed of local and international trends in Spa operations.
Attend daily morning HOD meeting.
Perform a regular inventory of Spa par levels for retail and operational stocks.
Raise store requisitions of all retail and operational items as and when required.
Perform any other duties that management may reasonably require.
Prerequisites:

Passionate about the Spa and Fitness world.
Willing to deliver the best service and experience to our guests.
Demonstrated strong leadership, team, and communication skills are essential.
Strong working knowledge of MS Office Suite.
Strong working knowledge of Spa, Membership and recreational software.
Education:

Bachelor’s degree in Business Administration or Degree / Diploma in hotel/hospitality management.

Experience:

Experience as a Spa Manager in a luxury hotel or a well established SPA brand.

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WE ENCOURAGE YOU TO JOIN THE FAMILY AND BUILD CARRER PATHS WITH US. WE BEING A STARTUP HAS LOT OF GR... Show More

WE ENCOURAGE YOU TO JOIN THE FAMILY AND BUILD CARRER PATHS WITH US. WE BEING A STARTUP HAS LOT OF GROWTH OPPORTUNITIES AND THUS WE APPRECIATE ANYONE WHO MATCHES THE SKILL Show Less

Job Roles and responsibilities:   Expat presentable female required She should be stron... Show More

Job Roles and responsibilities:

  Expat presentable female required She should be strong enough to lead the department
She should have an 2-3 years of experience in 5 star hotel as a spa manager
She should be able to do the guest interactions, communication should be excellent She should be flexible with the working hours She should have knowledge of any spa & hotel software
She should be excellent in Microsoft Office, specially excel
She should be able to make balance within the team members She should be well versed with spa operations
She should have technical knowledge of treatments and products
She should be a sales oriented so that she can upgrade the figures
She should have an experience of handling the team strength of at least 20 therapists
She should be able to handle the pressure of finance, operations and corporate
She should be comfortable working at any part of the hotel premises
She should be well aware about handling the location inventories She should be able to make a balance between Hotel and Sanghvi Brands      Show Less

Job Summary Provide general spa orientation to guests upon arrival, such as the location and use of ... Show More

Job Summary Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.

Offer guests amenities such as water, juice, or heated neck pillows.

Answer questions about general property information and amenities.

Escort guests to and from treatment rooms.

Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and reception areas. Dispose of trash and dirty linens in the proper area.

Secure supplies and equipment at the end of each shift.

Stock towels, linens, supplies, and amenities in the locker room, Reception areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; protect company assets.

Anticipate and address guests' service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards.

Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.

Perform other reasonable job duties as requested by Supervisors. Show Less

Job Summary The incumbent in this position is responsible for leading the operational and financi... Show More

Job Summary

The incumbent in this position is responsible for leading the operational and financial direction of the spa ensuring complete viability of the Spa, maximizing all opportunities and resources; for ensuring that the highest standards are adhered to, and that guest experience exceeds expectation; for assisting with membership retention, renewal, and functions and for establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations, and training.

Is responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service, and optimum financial performance.
Is responsible for achieving revenue targets as set by Management.
Is responsible for the quality of service, and maintenance of the product at the Spa in line with Operating Standards.
Prepares the monthly financial and statistical reports, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, achievement of targets.
Establishes and ensures a cost-effective wage structure based on productivity and efficiency.
Is responsible for the achievement and regular review of the business plan and budget.
Liaises with Sales and Marketing in the preparation and development of marketing plans for the year. Coordinates all promotional plans and projects for the facility.
Provides leadership, direction, and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
Effectively integrates the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
Develop a training plan for the Spa, in conjunction with the Training Department and ensures that all employees are trained and developed to meet the needs of the business.
Monitors standards of performance and satisfaction and introduces measures to ensure the highest standards of quality and service.
Leads the planning and implementation of marketing activities within the Spa, with support from the Hotel.
Is responsible for the Health and Safety of employees and members in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
Ensures that good practice is applied to all issues in relation to employees and in conjunction with the HR Department, ensures that all Hotel HR policies and procedures are followed.
Provides an effective structure for communication within the Spa at all levels.
Maintains a high standard of appearance and personal hygiene at all times as per grooming standards.
Is courteous to guests and other members of staff at all times.
Is adaptable and accountable for all actions.
Sets an example at all times to all Spa staff.

Required Experience, Skills and Qualifications

Ability to maintain brand’s standards, policies and procedures
Ability to build and maintain relationships with Guests and Members.
Organized and focused.
Should be strong enough to lead the department
Ability to multi-task.
Coordination with different departments of hotels
Inventory management for products, linen, disposables, etc.
Set the goals towards targets achievements
Guest Interactions Show Less