Minimum experience required: over 5 years.
Salary: Negotiable based skills and experience
Location: Nairobi. KE
Essential Qualifications: ITEC
Required Skills: Deep Tissue Massage, Indian Head Massage, Lymphatic Drainage, Management, Marketing, Membership Sales, Reflexology, Sales, Sports Massage, Stone Therapy, Swedish Massage
Start date: Immediately
Details:
Spa and Salon Manager
We are looking for a Spa & Beauty Salon manager to be responsible for our Day Spa and salon’s day-to-day operations. The Spa and Salon Manager responsibilities include supervising staff, scheduling shifts, promoting our services and keeping updated records of expenses and revenues. Ultimately, you’ll help boost client satisfaction and increase our revenues.
Responsibilities
- Oversee daily Spa & Salon operations.
- Responsible for implementing core values, ensuring adherence to governing regulations and acquiring of necessary licenses.
- Uphold spa & salon policies and procedures including a sound understanding of the operating systems, appointments, all policy & procedures.
- Interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools i.e. comment cards, surveys etc.
- Effective management of all staff at all levels including hiring & training.
- Motivating and developing the team, creating a stimulating and effective work climate.
- Maintain staff records, including salaries and working schedules.
- Maintaining proper inventory of supplies and arrange for regular maintenance services for all equipment.
- Apply hygiene practices across all Spa Areas, Barbershop, Salon and beauty stations.
- Ensure all Spa & Salon treatments meet high quality standards.
- Promote services, products and discounts on social media pages i.e. Instagram, Facebook etc.
- Receive payments from clients and track all transactions.
- Keep updated records of costs and revenues (e.g. daily, monthly and quarterly).
Individual Traits
- Self-motivated and passionate about achieving targets
- Mature & Honest
- A responsible person and also with leadership traits
- Able to manage partnerships with ease
Skills & Competencies
- Proven work experience as Spa & Salon Manager or similar role.
- Effective management leadership skills and strong work ethic.
- Good knowledge of Spa and Salon business.
- Basic bookkeeping knowledge.
- Good communication & interpersonal skills.
- Excellent organizational skills.
Minimum Qualifications
Beauty Spa Therapist
BSc degree in Business Administration/Business management or related field.
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