You must be permitted to work in this country.
Minimum experience required: under 1 year .
Salary: Negotiable based skills and experience
Location: Franschoek, SA
Essential Qualifications: CIDESCO, ITEC, NVQ - SVQ3, BTEC National Diploma
Required Skills: Beauty Therapy Specialist, Deep Tissue Massage, Facial Specialist, Holistic Therapy Specialist, Indian Head Massage, Kinesiology, Lymphatic Drainage, Nail Specialist, Reflexology, Reiki, Stone Therapy, Swedish Massage, Thai Massage
Start date: Immediately
Details:
We are looking for suitably qualified spa therapists with a wealth of experience in both traditional spa and beauty treatments, as well as more holistic wellbeing protocols.
The position is based at one of our flagship spas in the beautiful village of Franschhoek in the Western Cape.
Please only apply if you meet the criteria below
Job Description - Spa Therapist
𝐒𝐜𝐨𝐩𝐞 𝐚𝐧𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐏𝐮𝐫𝐩𝐨𝐬𝐞 𝐨𝐟 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧
-Deliver all spa services and procedures to a high-quality and standard
-Consistently ensure a 5-star guest interaction and satisfaction
-Perform opening and closing procedures of the spa as laid out in Spa Operating Procedures
-Deliver a variety of holistic spa and wellness services (including but not limited to body treatments, massages, facials, waxing, manicures, pedicures and tinting, as well as more holistic treatments and experiences such as reiki, reflexology, polarity treatment, guided yoga and meditations, etc.) professionally and in a safe and comfortable manner as per Spa Protocols
-Well-versed in all aspects of the spa’s operations, i.e business telephone, guest relations, retail sales, spa services
-Identify and capitalise on revenue opportunities to up-& cross-sell products, services, and packages available to improve guest experiences
-Identify and capitalise on revenue opportunities to support financial targets and KPI’s
-Work with spa management to ensure spa stock is in good condition, clean and at sufficient levels
-Maintain a neat, clean and hygiene work space and environment
-Assist with spa reception (answering the phone, cash ups, scheduling of appointments) and general housekeeping duties
-Adhere to department specific Grooming Standards laid out in company guidelines
-Conduct spa tours to guests and answer questions confidently
- Ensure clear and respectful communication between all spa team members and other departments as required
- Be on time for appointments and thoroughly review appointments after completing each service and shift
- Implement all quality related policies, processes and standards in spa operations
- Support the organisation wide administration of quality audits in the spa departments
- Assist Spa Manager with monthly stock takes if needed.
𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐃𝐮𝐭𝐢𝐞𝐬
- Adherence to Spa Standard Operating Procedures Manual provided
- Maintain accurate guest records as required by Spa Management
- Maintain inventory of supplies for the operation of the treatment rooms
- Attend daily/weekly/monthly departmental communication briefings and meetings
𝐇𝐞𝐚𝐥𝐭𝐡 𝐚𝐧𝐝 𝐒𝐚𝐟𝐞𝐭𝐲
- Follow and ensure that Colleagues follow all safety procedures and practice
- Adherence to departmental emergency procedures/safety requirements from hotel
- Maintain equipment for aesthetics and personal equipment in safe and sanitary condition
𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐅𝐨𝐜𝐮𝐬
- Know and understand Spa KPI targets laid out by Spa Management
- Maintain facility in peak condition at all times while adhering to all aspects of the operations budget
- Ensure efficient billing of service to guests.
- Up & Cross-sell products, services, and packages available to improve guest experiences and support financial targets laid out by company
- Support cost saving initiatives to reduce costs and expenses
𝐂𝐨𝐥𝐥𝐞𝐚𝐠𝐮𝐞 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬
- Ensure spa department maintains a positive relationship with all departments in the spa and hotel
- Ensure to be trained in all facility operations and procedures
- Have a complete understanding of and adhere to the spa's policy relating to safety
- Ensure Colleagues adhere to all spa standards as stated in the employee handbook and Spa Operating Procedures manual
𝐆𝐮𝐞𝐬𝐭 𝐅𝐨𝐜𝐮𝐬
- Ensure the facility is in peak condition at all times (operations and cleanliness)
- Ensure guest satisfaction at all times by ensuring that safety and service is always a first priority.
𝐎𝐭𝐡𝐞𝐫 𝐃𝐮𝐭𝐢𝐞𝐬
- Ensure experience and cross-trained in all spa departments
- Carry out any other duties and responsibilities as assigned by Spa Management
𝐂andidate Qualifications
Academic Qualifications and Background
- Diploma in International Beauty Therapy – ITEC / CIDESCO /SAAHSP
- Level 3 NVQ Diploma in Beauty / Body Therapy
- Massage Therapist – Accredited Massage Diploma
- Basic Hairdressing Qualification a bonus
𝐖𝐨𝐫𝐤 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞
- Two years of experience in a luxury 5-star Spa Therapist role
- Demonstrated previous experience in a luxury 5-Star hospitality environment
𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞
- Ability to effectively communicate with others in English
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬
- Competent and effectively demonstrate highly developed therapy, treatment and product application skills
- Knowledge of and experience in holistic modalities such as yoga, reiki, reflexology, etc.
- Ability to improve personal service effectiveness and efficiency
- Proficiency in Microsoft office applications at intermediate level
- Competent in the use of Spa specific software programs
𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐐𝐮𝐚𝐥𝐢𝐭𝐢𝐞𝐬
- Contribute to a healthy Team Culture and display team work consistently
- Committed to providing exceptional levels of service to others and models these skills
- Work effectively when under pressure and within a fast paced work environment
- Demonstrate a flexible approach to getting work done, adjusting to change as required by business demand
- Demonstrate a positive outlook in most challenging situations and circumstances
- Emotionally stable, even tempered and calm when faced with challenges
- Ability to adhere to Grooming Standards laid out in company guidelines
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