Our Spa Receptionist play an important role in support of a number of vital Spa functions. At our ho... Show More

Our Spa Receptionist play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Receptionist takes the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Receptionist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.

we are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Show Less

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the... Show More

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here.

What You'll Do

Assist all Spa staff in keeping day-to-day services running efficiently. This role will include many administrative tasks, scheduling, and customer service.

Some of your responsibilities include:

Greet guests, answer phones, schedule appointments, offer spa tours, check clients in and out.

Maintain the spa in a neat and professional manner by stocking products, linens, cleaning and sanitation.

Replace linens as needed so the spa is ready for the next client.

Assist with activities including staff meetings, promotions, clean-up, and housekeeping duties.

Presents a professional, well-groomed appearance at all times.

Work effectively with your coworkers, customers and others by sharing your ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions.



Requirements

What You Bring :

- Spa or Hospitality Degree preferred

- 2 years' experience in a luxury spa front desk or resort front desk

- Able to multitask, excellent follow-through on completion of tasks.

- Excellent communication skills, both written and verbal.

- Experience working with Microsoft Office Suite.

- Experience using Spa booking systems.

- Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count it too. Show Less

Why We're Here: We believe heartfelt, human connections make people's lives better. Especially the p... Show More

Why We're Here: We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of co-workers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different: Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it.



What You'll Do: Assist all Spa staff in keeping day-to-day services running efficiently. This role will include many administrative tasks, scheduling, and customer service. Some of your responsibilities include: Greet guests, answer phones, schedule appointments, offer spa tours, check clients in and out. Maintain the spa in a neat and professional manner by stocking products, linens, cleaning and sanitation. Replace linens as needed so the spa is ready for the next client. Assist with activities including staff meetings, promotions, clean-up, and housekeeping duties. Presents a professional, well-groomed appearance at all times. Work effectively with your co-workers, customers and others by sharing your ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions.

Requirements What You Bring : - Spa or Hospitality Degree preferred - 2 years' experience in a luxury spa front desk or resort front desk - Able to multitask, excellent follow-through on completion of tasks. - Excellent communication skills, both written and verbal. - Experience working with Microsoft Office Suite. - Experience using Spa booking systems. - Flexible schedule, able to work evenings, weekends, and holidays when needed.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.  Be Yourself. Lead Yourself. Make it Count it too. Show Less

Growing Salon in Abu Dhabi on Yas Island, W hotel is looking for receptionist to join our team. Co... Show More

Growing Salon in Abu Dhabi on Yas Island, W hotel is looking for receptionist to join our team.
Company provides visa and health insurance, transportation from Hamdan street only Show Less

JOB PURPOSE Our CEO’s are responsible for managing and organizing the reception area, delivering... Show More

JOB PURPOSE    
Our CEO’s are responsible for managing and organizing the reception area, delivering the highest standards of customer service and creating an atmosphere that is warm and welcoming, reflective of the positive image of the Company. It is critical that CEO’s are able to establish interpersonal relationships with customers and all team members and communicate well, being the first point of contact in the Spas. CEO’s are responsible for monitoring day to day reception operations at the assigned branch including scheduling breaks, ensuring balanced bookings and room assignments.

ACCOUNTABILITIES AND RESPONSIBILITIES – include but are not limited to:
    Drive business and loyalty through exemplary guest service including remembering and showing recognition to regular clients, updating client records with preferences and ensuring therapists are aware of all client preferences prior to the guests arrival
    Maximize revenue and able to translate inquiries to positive sales and be able to achieve monthly sales target
    Build and maintain customer relationships and create customer loyalty. Provide outstanding customer service to SensAsia clients at all times
    Establish long term professional relationship with SensAsia’ clients, employees and business partners
    Have a complete knowledge of all spa treatments, promotions and loyalty / membership programs including prices, durations, benefits, terms & conditions etc;
    Ensure spa appointments, therapist breaks and room assignments are scheduled efficiently and in a manner that allows us to maximize potential bookings and where required contact guests to suggest amending timings
    Be flexible and accommodating with all requests made by direct supervisor or Manager relating to branch assignment, shift schedule and any other job related tasks
    Attend all trainings as may be set from time to time by direct supervisor or Manager
    Ensure client records are completed for the therapist to conduct a thorough screening prior to commencing the treatment;
    Report and record all members/client challenges in line with our policies & procedures and inform the Spa Manager of all situations whether resolved or not;
    Where needed by team members, report / communicate any stock shortages, requests for orders or branch transfers and any maintenance related issues in line with our procedure
    Update data for all daily, weekly and monthly reports as requested by Spa Manager or Head Office Leadership Team, ensuring all information is sent on time and checked for accuracy
    Receive payment by cash, credit card, vouchers and ensure all methods are valid / approved, received in full & recorded as per our standards
    Enter transactions in the cash register and provide customers with the total bill;
    Ensure that all revenues arising from Spa activities are properly registered at the close of each shift
    Ensure that the reception desk is kept organized, clean and tidy at all times and take ownership of the cleanliness and organization of all areas in the reception including all displays, retail spaces, walls & seating areas
    Ensure the efficient smooth running of the day-to-day operation, service, cleanliness and safety in the reception area
    Following all company policies & procedures as outlined in employee handbook & operating manual

QUALIFICATION / REQUIREMENTS:
    Previous experience in Beauty or Spa Industry is essential
    1 year previous experience in reception, sales or customer service field is mandatory in the Beauty or Wellness Industry
    Excellent product and treatment knowledge;
    Customer service focused and passionate about delivering an outstanding guest experience;
    Positive attitude, ability to handle pressure and efficiency in the time management;
    Attention to detail, highly organized and focused;
    Excellent communication, organization and interpersonal skills;
    Fluent in English (both verbal and written);
    Well versed in Microsoft Office (Word, Excel, Power Point)
    Team leader skills and ability to work efficiently without direct supervision;
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Luxury Day Spa is looking for passionate Receptionist to join our team. Responsibilities: - Assis... Show More

Luxury Day Spa is looking for passionate Receptionist to join our team.
Responsibilities:
- Assist customers in all inquiries in connection with salon services. This role has direct contact with guests and as such good communication skills are a necessity.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
- Communicate with all forms of communication, phone, emails, soc medias, physical contact.
- Up-selling and cross promoting our other products and treatments.
- Uses her/his passion to deliver great customer service.
- Ensures Health and Safety requirements are maintained within the spa area.
-Ensures treatment rooms are prepared for next appointment
Ensuares reception and desplay areas are always up to standarts (well maintain visually and replenished)
Qualifications
- High standards in customer care and hygiene with previous working experience in sales and administating.
- Eagerness to help the customer achieve his/her objectives for visiting the spa.
- ability to do customer, upselling and sales of retail products
- Works against set KPI’s

What is important? What we are looking for:
- Must have an eye for detail;
- A willing team player with a passion for customer service;
- Must have excellent communications skills in English Language and Russian Language (greek will beconsedered as an advantage)
-Pleasant and enrgetic
- MUST possess the legal right to work in Cyprus. (Must already be permitted to work in this country - we cannot supply a work permit ).

We are looking for someone who shares our passion for beauty and understands the importance of customer service.
Our team always shares the workload and supports each other, so organisation and standards are so important; we are expected to be consistent and accurate - so attention to detail is crucial.

Benefits to You:
Salary/Benefits -1150-1250 net per month (24 working days), according to experience and qualifications plus Christmas and Easter bonus.



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Job Description What you will be doing: The Spa Attendant/Reception ensures the guests experienc... Show More

Job Description
What you will be doing:

The Spa Attendant/Reception ensures the guests experience is up to the 5* standards by dealing with them directly and addressing the details behind the scenes to go above and beyond their expectations. Their objectives include assisting guests with spa, gym and pool related information, giving them personal attention, anticipating their needs and being an escort to the appropriate facilities.

Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.

Recognise arrivals of all VIP guests arriving in both the spa and hotel.

Ensure the facility is in peak condition and clean at all times.

Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.

Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.

Ensure the spa is receiving the highest ratings from the Trust You VOG scores as well as LQA/ Forbes guest satisfaction and is a priority at all times.

Maintain guest confidentiality at all times.

Communicate guest preferences to relevant departments and co-workers.
Deal with any guest complaints, comments or concerns with discretion and urgency.

Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.

Ensure treatment area lighting and music levels are correctly set and maintained.

Knowledgeable of the spa’s reservation systems, book4time system, operation & control system and any existing spa equipment.

Maintain the appearance of all therapy facilities including prep, treatment areas, all guest access areas, and any supporting facilities.

Remove any dishes left by the guests and clean them.
Retrieve and deliver linen daily to the main laundry and count to ensure no linen is missing.

Roll and stock towels in guest areas as per the standard.

Ensure all lockers are stocked to standard with appropriate supplies.

Clean and disinfect all areas of the spa including showers, bathrooms, reception, wet and thermal areas, guest lounges, staff rooms and prep area and also within the treatment rooms when asked to support. This role may also cover the fitness area and in some cases ask to support the pool / thermal areas when operations are busy.

Offers attentive service and adapts to any constraints guests may have.
Heeds any remarks made by guests and ensures follow-up.

Establishes good relations with guests, offering advice and fostering customer loyalty

Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations

Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.

Qualifications
Your experience and skills include:

Same role experience in spa or hospitality industry

Physically fit and able to work well under pressure

Great communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible and reliable

Ability to focus attention on guest needs, remaining calm and courteous at all times Show Less