You must be permitted to work in this country.
Minimum experience required: under 1 year .
Salary: Negotiable based skills and experience
Location: Pune, IN
Required Skills: Swedish Massage
Start date: Immediately
Details:
Spa Therapist
Job Summary Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
Offer guests amenities such as water, juice, or heated neck pillows.
Answer questions about general property information and amenities.
Escort guests to and from treatment rooms.
Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and reception areas. Dispose of trash and dirty linens in the proper area.
Secure supplies and equipment at the end of each shift.
Stock towels, linens, supplies, and amenities in the locker room, Reception areas, and hospitality stations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; protect company assets.
Anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors.
Position Summary:
Handling all massages as per the hotels operational and treatment standards.
Responsible for all massages and treatment related activities, and for the safety of the guests in the massage room.
Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture of himself/herself and all personnel involved in the massage room operation.
Spa Therapist Duties and Responsibilities:
Perform opening and closing procedures.
Schedule guest appointments.
Arrange workstation, treatment room, and drapes, Towels.
Helps promoting the massage to the SPA members and guests.
Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.
Provides individualized bodywork treatments that meet the guests needs and expectations.
Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent Spa information.
Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client.
Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise.
Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
Be familiar with all hotel/spa packages, promotions, prices and rates.
Ensures that a high standard of service is maintained throughout the spa.
Provide massage services to guests using props and/or products.
Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times and maintain client details and confidentiality.
Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
Handle emergency procedures and report any accidents to your manager and security.
Handle inappropriate guest behavior as per the SPA standard operating procedures for inappropriate conduct for guests and therapists.
Frequently check with guest to promote comfort, safety and security throughout service.
Fill out necessary reports or data at the end of each session.
Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
Assists with washing and folding of all linens used in treatment rooms.
Assists in all areas of recreation and leisure operation as and when required.
Carry out any other duties assigned by management.
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