Full Time Treatment Manager / Spa Trainer
for a 5 Star Hotel Spa in Bermuda .
Minimum experience required: over 2 years.
Salary: Negotiable based skills and experience
Location: BM
Essential Qualifications: NVQ - SVQ3, NVQ - SVQ2
Required Skills: Aesthetics, Beauty Therapy Specialist, Deep Tissue Massage, Management, Product Sales, Sales, Swedish Massage
Start date: Immediately
Details:
At this luxury 5* Hotel, our approach to Human Resources begins with selecting the best candidates t...
Show MoreAt this luxury 5* Hotel, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Spa leadership team your passion and engaging interpersonal skills will ensure exceptional guest service standards.
Summary of Responsibilities:
• Facilitate training on product knowledge, protocols and treatment practices as needed to ensure an exceptional guest experience
• Train and assess LQA treatment standards ensuring all standards are in place and executed at all times
• Conduct daily briefings, weekly/monthly departmental communications meetings in a positive, motivating manner
• Management of skin care and consumables inventory to budget, maintaining adequate par levels
• Generate sales driving therapists recommending and/or up-selling products and services
• Preparing and presenting monthly reports on therapist KPI’s
• Conduct therapist performance appraisals in a timely manner
• Practice “Management by Walking Around” (MBWA) by providing leadership, being accessible and visible, and inspecting the cleanliness and maintenance of the facility.
• Ensure all health department standards are upheld with daily inspections of treatment rooms. Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working condition
• Resolve guest concerns in a prompt and efficient manner, following correct documentation and ensuring managers and relevant departments are notified in a timely manner
• Acting manager on duty in absence of Assistant Spa Manager, supporting the spa desk operations as required
Qualifications required but not limited to:
• A diploma in Cosmetology, Beauty Therapy and/or Esthetician license is required
• At least 2 year’s supervisory and training experience in massage and spa therapies in a luxury hotel environment is strongly preferred
• Current First Aid and CPR certification is strongly preferred
• Proven ability to focus attention on guests needs, remaining calm and courteous at all times
• Proven strategies to coach teams in achieving key performance indicators
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