Minimum experience required: over 5 years.
Salary: Negotiable based skills and experience
Location: Bermuda
Essential Qualifications: NVQ - SVQ3, NVQ - SVQ2
Start date: 01 Aug 2026
Details:
Reporting to the Spa Director, responsibilities and essential job functions include, but are not limited to, the following:
· Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
· Oversee the management of all positions: assistant manager, front desk, spa attendants, spa technicians, and fitness staff. Provide coverage on the floor and any other operational support as required.
· Manage, coordinate, and/or conduct new hire orientations, associate meetings and development trainings.
· Ensure all new hires are trained following training manual and exhale guidelines.
· Perform all Human Resources functions, according to corporate policies includes finalizing payroll, performance reviews and disciple
· Practice “Management by Walking Around” (MBWA) by providing leadership, being accessible and visible, and inspecting the cleanliness and maintenance of the facility.
· Monitor daily sales activities to ensure that all transactions are completed accurately.
· Partner with the Spa Director of marketing and operations.
· Ensure spa treatment quality controls, including service, cleanliness, and product usage.
· Manage the budget of purchase orders for professional treatment, retail merchandise and operational supplies.
· Maintain proper inventory levels for all professional and retail products, and consumables
· Conduct annual performance reviews of supervisory and hourly associates, where applicable.
· Partner with Spa Director in preparation of monthly financial variance reports, forecasting and annual budget development.
· Maintain expertise regarding all standard operating procedures and policies.
· Assist with special projects, events, and promotions as needed.
· Adhere to all applicable policies, procedures, guidelines, and exhale core values.
· Respond to guest questions and associate concerns in a timely, professional manner.
· Maintain a working knowledge of all classes, services, and products.
*A full job description can be provided.
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