We are hiring a professional SPA manager for our 5-star hotel. The hotel is expected to open at the ... Show More

We are hiring a professional SPA manager for our 5-star hotel. The hotel is expected to open at the end of 2022. The manager will be hired from the date of negotiation because we need help with equipping and planning SPA floor in pre-opening period. Show Less

We are looking for SPA MANAGER to work on American cruise ship. Candidates with ship experience w... Show More

We are looking for SPA MANAGER to work on American cruise ship.

Candidates with ship experience will be welcome, also with valid C1D Visa Show Less

The manager of the Spa will play a crucial role in the day-to-day operations of the Spa. He/she need... Show More

The manager of the Spa will play a crucial role in the day-to-day operations of the Spa. He/she needs to strive to maintain and motivate the entire Spa team and create a culture of care and service excellence among employees. She/he needs to also develop and implement Spa operational goals, policies, and procedures. Additionally, he/she is responsible for leading efficient and effective Spa operations including short and long-term strategic planning.

Role: An upcoming wellness and holistic health Spa

Prerequisites:
•    Passionate about the Spa and Fitness world.
•    Willing to deliver the best service and experience to customers
•    strong leadership, team, and communication skills are essential.
•    Strong working knowledge of MS Office Suite.
•    Strong working knowledge of Spa, Membership, and recreational software.
Education:
Bachelor’s degree in Business Administration or  Degree / Diploma in hotel/hospitality management or equivalent or the equivalent experience.
Nutritionist - B.Sc. in Nutrition and Dietetics/anything equating to this

Experience:
Minimum of 3 to 5 years experience as a Spa Manager in a luxury hotel or a well-established Spa brand.
Spa Manager Duties and Responsibilities:
For the customer
1.    To be and set an example of sincere customer focus and true appreciation for the guest experience.
2.    Ensure all dealings with guests at the spa meet or exceed international spa operating standards.
3.    Ensure the health and safety of guests and employees are paramount at all times and the spa manager is well equipped to handle all emergencies related to the same such as health, emergency, hygiene and fire emergencies
4.    Able to analyse and interpret the needs of clients and offer appropriate options, solutions, and resolutions – this includes guest complaints and quick and professional resolution as well as any special requirements
5.    Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
For the physical location
1.    Ensure that all stock and cash items are kept safely under lock and key.
2.    Regularly monitor all equipment for the proper functioning in the Spa to ensure maximum guest satisfaction.
3.    Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
4.    Perform a regular inventory of Spa par levels for retail and operational stocks.
5.    Ensure all areas of the Spa are kept clean and well maintained.



For the business
1.    Develop and maintain adequate professional product program.
2.    Develop and maintain retail product program.
3.    Ensure compliance with all legislation governing the operation of a Spa facility.
4.    Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
5.    Ensure that spa department follows business conduct and ethics
6.    Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
7.    Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
8.    Able to achieve high performance and operational standards.
9.    Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
10.    Able to promote and sell spa programs to groups, conference guests walk-in etc.
11.    Able to upsell the spa and wellness programs.
12.    Able to implement and monitor up-selling strategies to maximise spa operational revenue.
13.    Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
14.    Responsible to develop strong product quality and treatment measures.
15.    Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
16.    Responsible for the department training plan and conduct hands-on training for the new recruitment.
17.    Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
18.    Responsible for spa employee’s weekly duty schedules and staff duty charts.
19.    Prepare annual budget and business Plan to ensure Spa operation is adequately represented.
20.    Recruit and train Spa employees in accordance with hotels or resort sop and guidelines.
21.    Monitor and review Spa employee’s performance regularly and provide required guidence.
22.    Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
23.    Gather information and remain fully informed of local and international trends in Spa operations.
24.    Perform any other duties that management may reasonably require.

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Should have Business management skills with a bias in human resource and customer care management. S... Show More

Should have Business management skills with a bias in human resource and customer care management. Should be a good team leader with a positive mindset, highly professional, resilient, innovative, high level of integrity, very committed, effective and willing to build and grow with the brand.    Show Less

This is the world’s leading airport spa, operating since 2004 with one mission: to provide every t... Show More

This is the world’s leading airport spa, operating since 2004 with one mission: to provide every traveler pampering & relaxing experience worldwide. Located in 11 countries, with 500 employees and 40 spas. We are hiring for our branch located in the luxury airport of Changi, Singapore.

Branch Management
• Develop the overall Spa strategy to maximize guest satisfaction, staff satisfaction and financial performance
• Monitor the main KPI, analyze the figures and run action plans to reach given targets
• Review staffing levels to ensure customer journey, operational needs and financial objectives are met
• Take part in all stakeholders meeting in the region (Airport authorities, agencies, lawyers)

Team Management
• Build a strong and trained team of therapists and shift leaders
• Monitor individual performances and coach the team members individually
• Optimize the roster in line with the business activity
• Prepare the payroll with accurate attendance, incentives and bonus

Operations Management
• Lead the daily operations, ensure smooth customer and employee experience with great proactivity
• Lead the stock management process, retail ordering and monthly inventory
• Ensure the accuracy of the transactions and supervise the cash deposit


Requirements:
Fluent English and Mandarin
Successful experiences of supervision or leadership
Passion for wellness
MS Office

Benefits:
Basic salary + incentives + retail discount + intensive training + fast growth within the company!

Apply now to get to know more about the job!
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Responsible for the successful operations of hair, beauty, and spa salons. Responsible for both prof... Show More

Responsible for the successful operations of hair, beauty, and spa salons. Responsible for both profit and customer satisfaction; lead their teams of salon and spa staff to provide excellent services; maximize profit and follow all health and safety regulations.

Job Type: Full-time Show Less

The Spa Manager's responsibilities include the greeting of all guests, answering phone calls, assist... Show More

The Spa Manager's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Supervising all store operations like scheduling, training, ordering supplies, opening and closing store and keeping a record of the cash register and cash deposits. Managed daily operations of the Spa including placing and tracking orders for spa supplies and equipment..

Solid understanding of hospitality management and methods to ensure customer satisfaction. Proficient in managing the facility, maintaining supplies and recruiting staff.

Managed daily operations of the Spa including processing orders for all spa supplies and equipment. Recruited, hired and terminated spa therapists as well as supervised and trained a staff.

Maintain standards of excellence, interfacing with guests and staff.

Upheld the ambience and appearance of spa and treatment rooms. Targeted local clientele; planned and executed all local marketing, PR, and promotional events.

Led cooperative team of administrative, retail and technical staff to continuously exceed retail sales, service sales, marketing and guest service goals.

Effectively coordinated all spa operations on a daily basis to ensure a smooth, successful operation. Generated successful marketing ideas by determining opportunities.

Responsible for hiring new employees for the spa. Created and implemented a performance-based employee recognition program that increased productivity by motivating Massage Therapists to strive to work to their full potential.

Provided the highest quality guest service and resolved all guest concerns beyond their satisfaction.

Reduced costs by monitoring supply usage and changing maintenance service providers.

Developed new customer relations through telephone and personable contact and sales activity.

Managed, trained and assisted in all areas of administrative work including data entry, receptionist duties." Show Less

Spa and Salon Manager We are looking for a Spa & Beauty Salon manager to be responsible for our D... Show More

Spa and Salon Manager

We are looking for a Spa & Beauty Salon manager to be responsible for our Day Spa and salon’s day-to-day operations. The Spa and Salon Manager responsibilities include supervising staff, scheduling shifts, promoting our services and keeping updated records of expenses and revenues. Ultimately, you’ll help boost client satisfaction and increase our revenues.

Responsibilities

- Oversee daily Spa & Salon operations.
- Responsible for implementing core values, ensuring adherence to governing regulations and acquiring of necessary licenses.
- Uphold spa & salon policies and procedures including a sound understanding of the operating systems, appointments, all policy & procedures.
- Interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools i.e. comment cards, surveys etc.
- Effective management of all staff at all levels including hiring & training.
- Motivating and developing the team, creating a stimulating and effective work climate.
- Maintain staff records, including salaries and working schedules.
- Maintaining proper inventory of supplies and arrange for regular maintenance services for all equipment.
- Apply hygiene practices across all Spa Areas, Barbershop, Salon and beauty stations.
- Ensure all Spa & Salon treatments meet high quality standards.
- Promote services, products and discounts on social media pages i.e. Instagram, Facebook etc.
- Receive payments from clients and track all transactions.
- Keep updated records of costs and revenues (e.g. daily, monthly and quarterly).

Individual Traits
- Self-motivated and passionate about achieving targets
- Mature & Honest
- A responsible person and also with leadership traits
- Able to manage partnerships with ease

Skills & Competencies

- Proven work experience as Spa & Salon Manager or similar role.
- Effective management leadership skills and strong work ethic.
- Good knowledge of Spa and Salon business.
- Basic bookkeeping knowledge.
- Good communication & interpersonal skills.
- Excellent organizational skills.

Minimum Qualifications

Beauty Spa Therapist
BSc degree in Business Administration/Business management or related field. Show Less